How billing works
Good2Go AI is billed on a usage, or credit, basis. You buy credits and then consume them as your AI receptionist handles calls and messages on your behalf. Because you only pay for the work the service actually does, most charges reflect activity that has already happened by the time it appears on your account.
Payments are processed by our payment provider, Stripe. You can review your current balance, recent usage, and billing history at any time from your dashboard at app.good2goaisupport.com.
Cancelling your account
There is no long-term contract. You can cancel at any time, and you will keep access through the end of the period you have already paid for. Cancellation stops future charges; it does not retroactively refund usage that has already been consumed.
You can cancel in one of two ways:
- From within your account settings in the dashboard, where the option is available; or
- By emailing us at support@good2goaisupport.com from the email address on your account and asking us to cancel.
Consumed usage is non-refundable
Credits or charges tied to calls, messages, and other activity your AI has already handled are non-refundable. This work has been delivered, and the underlying telephony, messaging, and AI costs have already been incurred on your behalf.
Unused prepaid credits
Prepaid credits that you have purchased but not yet consumed are generally non-refundable, except where a refund is required by applicable law. Where we do choose to issue a refund or credit adjustment, we may do so at our discretion. This section is intended as a reasonable default position and should be reviewed and adjusted by your legal counsel before you rely on it.
Free trials
Where a free trial is offered, you can try the service before you commit to a paid plan. You will not be charged for the trial itself. If you continue past the trial and begin consuming paid usage, standard billing applies, and the terms above govern any refund question from that point forward. You can cancel before or during a trial to avoid future charges.
Chargebacks and disputes
If you believe you have been charged in error, please contact us first so we can review your account and resolve the issue directly. We will investigate promptly and correct genuine billing mistakes.
How to request billing help
For any billing, cancellation, or refund question, email support@good2goaisupport.com from the address associated with your account and include a short description of the charge or request so we can look into it quickly.