Built for Auto Body & Collision
The 24/7 AI Receptionist for Auto Body & Collision Shops
When someone's just been in a fender bender, they're stressed and calling everyone in town for an estimate. If your phone rings out or goes to voicemail, that repair goes to the next shop. Good2Go AI answers every call in a calm, human voice, books estimate appointments, and captures the accident and insurance details your writers need before the car ever pulls in.
Live the same day.Forward your number, or get a new one.No new phone system.
What it does for you
Everything your front desk does — on every call.
Good2Go handles the calls auto body & collision field all day, in a natural voice, around the clock.
- Books collision estimate and drop-off appointments straight into your calendar, including for cars that aren't drivable
- Captures the insurance carrier, claim number, and whether it's an insurance job or self-pay so your estimator is prepped
- Fields the constant 'is my car ready yet?' status calls so your front desk isn't tied up all day
- Answers whether you work with a caller's specific insurance company and handle deductibles, rentals, and towing
On a real call
It sounds like your best receptionist.
A warm, natural back-and-forth — then it captures exactly what your team needs to follow up.
"Sorry to hear about the accident. Is the vehicle drivable, or would you need it towed in for the estimate?"
Incoming call — answered
Details captured for your team
Year, make, model, and where the vehicle is damaged
Whether it's an insurance claim (carrier + claim number) or self-pay
Whether the car is drivable or needs towing
Best callback number and preferred estimate day or time
FAQ
Questions auto body & collision ask us.
Can it tell the difference between an estimate request and a status-check call?
Yes. It recognizes an 'is my car ready?' caller versus a new collision lead and handles each differently, booking estimates for new jobs and taking a message or looking up status for existing ones, so both get answered without tying up your writers.
Will it collect insurance and claim info correctly?
It asks for the carrier, claim number, and whether the job is insurance or self-pay, and reads it back to confirm. Your estimator walks into every appointment already knowing how the job will be paid for.
What about a caller whose car isn't drivable after a wreck?
It asks whether the vehicle is drivable and, if not, notes that it needs to be towed in and captures the location, so you can arrange a tow or advise them before the car arrives.
Stop losing auto body & collision to a ringing phone.
Every missed call is a customer who called someone else. Good2Go answers all of them — day and night.
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