Test your agent before going live

Voice Testing lets you talk to your AI receptionist from your browser before real callers reach it. It’s for anyone setting up or changing an agent who wants to hear how it answers — no phone call is placed and no minutes are used.

Where to find it

Open Voice Testing in the sidebar, under Agent. The page is called Voice Testing Lab. At the top, choose the agent you want to try in Test Agent:.

What the live test uses

The live test sets up your agent the same way a real phone call does: its greeting, personality and instructions, your business details, your departments, your call flow and your knowledge base, in the agent’s language. When you ask about your prices or hours, you hear the answer a caller would get.

A few things are different from a real call:

• It’s a conversation only. Actions such as booking an appointment, sending a text or transferring the call aren’t carried out, even if the agent says it will.
• The voice is an approximation. The live test uses a Platinum voice. If your agent uses a Gold or Diamond voice, a real call will sound different — preview the exact voice in the agent editor, or call your own number.
• Nothing is saved. The transcript appears on screen while you talk, isn’t kept afterwards and doesn’t show up in your call history.
• It doesn’t use your plan. No phone call is placed, no minutes are used and no credits are deducted.

Run a live test

1. 1
   Open Voice Testing and pick the agent in Test Agent:.
2. 2
   Select Talk to your AI (live). A Test call window opens with the agent’s name.
3. 3
   Select Start and allow your browser to use your microphone.
4. 4
   When the status shows Live — talk to your AI, just speak. Your agent answers in real time, and each turn appears in the transcript.
5. 5
   Select End call when you’re done. Use Start again for another run, or Close to go back to the page.

What to try

• The questions your customers ask most: prices, hours, location and what you offer.
• Something your knowledge base doesn’t cover, to hear how the agent handles a question it can’t answer.
• Asking for a department or a person, to check it recognises your departments.
• Another language your agent supports.
• Interrupting it mid-sentence, to hear how it recovers.

After you change an agent’s instructions or knowledge, run another live test to hear the difference. See AI agents and Knowledge base for what you can change.

Frequently asked questions

Does a live test cost anything?

No. It runs in your browser, so no phone call is placed, no minutes are used and no credits are deducted.

Why does my agent sound different on a real call?

The live test always uses a Platinum voice. If your agent uses a Gold or Diamond voice, preview that voice in the agent editor or call your number to hear it.

Can I test booking or transfers here?

Not end to end. The live test is a conversation only. To check that bookings and transfers really happen, call your own number. See Call handling.

Who can run a live test?

Team members who are allowed to edit agents. If you can’t start a test, ask a workspace owner or admin about your role. See Team and roles.