Data Center (contacts)

The Data Center is your customer list. It holds everyone your AI has spoken with, shows each person’s full history in one timeline, and lets you leave a note and track orders the AI can bring up the next time they get in touch.

Where to find it

Open Data Center from the sidebar. The page shows how many contacts you have, a period filter (This week, This month or Custom), overview counts for that period and a searchable contact list.

How contacts get added

You don’t add contacts by hand. Good2Go creates them automatically when someone interacts with your AI:

• Phone calls — a new caller is saved by phone number. If the AI learns their name, it is added to the contact.
• Website chat — a visitor who leaves an email or phone number becomes a contact. See Website Chat.
• Booking widget — someone who books online is saved with their details. See Online Booking Widget.
• WhatsApp — a new WhatsApp sender is saved as a contact. See WhatsApp.

If the same phone number gets in touch again, Good2Go matches it to the existing contact instead of creating a duplicate.

Browse and search

• Period filter — shows contacts that were created, or had any activity, in the chosen period. The counts above the list (Total contacts, New this period, Active this period, calls, texts, chats and orders) follow the same period.
• Search — type a name, phone number, email or company. Search covers all your contacts, whatever period you have selected.
• Each row shows the phone number (or email), the number of calls and, when known, a language badge for the caller’s preferred language.

Open a contact

Select a contact to open their record on the right. It has three parts:

• What we know — key facts worked out from their history: last interaction, total calls, texts and orders, Last mood (from the most recent call) and the date of first contact. When the last call has a summary, it appears under Last outcome.
• Orders & services — what this client has ordered, each with a status and an optional latest update.
• Activity timeline — calls, texts, chats, appointments, orders and notes in one list, newest first. Select a call to open it in Call History.

Leave a note for the AI

The What the AI remembers next time box is a note for this person. When they next call, chat or message you on WhatsApp, the AI works it into the conversation naturally.

1. 1
   Open the contact from the list.
2. 2
   Type your note in What the AI remembers next time, for example that their documents are ready for pickup.
3. 3
   Select Save note.

Track orders and services

1. 1
   In Orders & services, type what the client ordered.
2. 2
   Pick a status: In progress, Ready, Waiting on customer, Done or Cancelled.
3. 3
   Optionally add a latest update, then select Add.
4. 4
   Change the status or update at any time from the order row, or select Remove to delete it.

Orders that are In progress, Ready or Waiting on customer count as open, and the AI can mention them on the next call. If an open order has no update, the AI says it is still in progress. It won’t invent details.

Call a contact back

If the contact has a phone number, Call back opens the Outbound page ready to place an AI call to them, using your note as the call goal. This needs outbound calling on your plan. See Outbound Calls.

Frequently asked questions

Can I add or import contacts myself?

No. The Data Center has no add or import button. Contacts are created automatically from calls, website chat, the booking widget and WhatsApp.

Can I edit a contact’s name or phone number?

Not from this page. You can edit the AI note and the contact’s orders. The name is filled in automatically when the AI learns it.

Why can’t I find a contact in the list?

The list only shows contacts created or active in the selected period. Use the search box instead: search looks across all contacts, whatever the period.

Does the AI read my note on every call?

Only when Remember returning callers is on and the caller is matched to this contact. The AI still opens with your normal greeting and follows your rules.