Add-ons

The Add-Ons Store lets you add extra credits, a higher allowance or an extra feature to your workspace without changing your plan. It’s for workspace owners and anyone on your team who manages billing.

Where to find it

Add-ons aren’t in the sidebar. Open Workspace Settings, and in the Account group select the Add-Ons card. The store lists the add-ons available right now, with your Purchase History underneath.

What’s on an add-on card

• Category — a label in the corner, such as Minutes, SMS, Telephony, Agents, Voice or Features.
• Name and description — what the add-on gives you.
• Price — a price ending in /mo is a monthly add-on that renews with your subscription. Only monthly add-ons can be bought from the store; one-time add-ons are not purchasable yet.
• Credits — if the add-on tops up your credit balance, a badge shows how many credits it adds.
• Purchase — buys the add-on straight away. There’s no extra confirmation step, so read the card before you select it.

What an add-on can give you

Depending on how it’s set up, a single add-on can do one or more of these:

• Add credits to your balance — the same credits your calls and messages use. See Billing and credits.
• Raise a plan limit, so you can have more of something your plan caps.
• Unlock a feature your plan doesn’t include. It switches on for your workspace as soon as the purchase goes through.

Buy an add-on

1. 1
   Open Workspace Settings and select the Add-Ons card.
2. 2
   Find the add-on you want and check its description, price and credit amount.
3. 3
   Select Purchase. The button shows Processing… while it works.
4. 4
   When it succeeds you’ll see a confirmation message, and the add-on appears in Purchase History.

A monthly add-on is added to your existing subscription as an extra line item and billed with it. Because it usually starts partway through a billing period, the first charge is prorated. You need an active subscription to add one.

Your purchase history

The Purchase History table lists every add-on bought for this workspace, newest first, with its Date, Add-On, Amount and Status. Active monthly add-ons have a Cancel link next to their status.

Cancel a monthly add-on

1. 1
   In Purchase History, find the monthly add-on. Its status is Active.
2. 2
   Select Cancel next to the status.
3. 3
   The status changes to Cancelled.

Cancelling takes effect right away:

• The add-on is removed from your subscription, and the unused part of the period is prorated.
• Any extra allowance it gave stops counting immediately.
• A feature it unlocked switches off, unless your plan or another active add-on also includes it.
• Credits it added are taken back only if you haven’t used any credits since you bought it. Once you’ve used credits, your balance stays as it is.

Tips

• Topping up every month? Compare a monthly add-on with a plan change on the Billing card in Workspace Settings before you buy.
• An add-on that adds credits or raises a limit can only be active once. If you buy it again while it’s active, the store tells you it’s already active.
• Only team members allowed to manage billing can buy or cancel add-ons. See Team and roles.

Frequently asked questions

Where did Add-ons go in the sidebar?

It moved into Workspace Settings. Open Workspace Settings and select the Add-Ons card in the Account group.

When am I charged for a monthly add-on?

It’s added to your subscription when you select Purchase and billed with your subscription from then on. The first charge covers only the rest of the current period.

What happens to add-on credits if I cancel?

If you haven’t used any credits since buying the add-on, its credits are taken back. If you have, your balance isn’t touched.

Why is the store empty?

If you see No add-ons are available right now., there are simply no add-ons on offer at the moment. Check back later, or look at your plan options on the Billing card.