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Phone Numbers

Buy a phone number, connect it to one of your AI agents, and it starts answering calls automatically — no setup or forwarding to configure.

How it works

Open Phone Numbersfrom the sidebar. You'll see two sections: the numbers your workspace already owns at the top, and a search tool below for finding and buying new ones. Every number is billed to your workspace and, once assigned to an agent, picks up incoming calls on its own.

NoteBuying and releasing numbers is available to workspace Owners, Admins, and Managers. Other team members can view your numbers but not change them.

1. Search for a number

In the buy panel, narrow down what you want:

  • Country — pick from US, CA, GB, or AU.
  • Area code — optional. Type a local area code to get a number that looks local to the customers you serve.
  • Contains— optional. Enter digits or a pattern you'd like the number to include, such as a memorable sequence.

Press Searchand we'll list the available numbers that match, along with their location and whether they support voice and SMS.

2. Buy the number

Found one you like? Press Buy next to it. The number is added to your workspace right away and moves into your list of owned numbers.

ImportantBuying a number uses credits from your workspace balance, and it may carry a recurring monthly charge while you keep it. Make sure a payment method is set up so the purchase can go through.

3. Assign it to an agent

Each number in your list has an agent dropdown. Choose the AI agent you want to answer calls on that number, and the connection is saved instantly — there's nothing else to wire up.

TipOnce a number is assigned to an agent, it answers incoming calls automatically. Just call the number to hear your agent pick up.

Want to move a number to a different agent later? Reopen the dropdown and pick another one. Set it back to No agent to stop it from answering while you keep the number.

4. Release a number

Done with a number? Press Release next to it. This gives the number up so it no longer belongs to your workspace and stops any recurring charges for it.

ImportantReleasing is permanent — once a number is released it goes back into the pool and can't be reclaimed. Any agent that was answering on it will stop receiving those calls.

The quickest path

  1. 1
    Create an AI Agent first, so you have something to assign.
  2. 2
    Open Phone Numbers and search by country and area code.
  3. 3
    Press Buy on a number you like.
  4. 4
    Pick your agent from the number's dropdown.
  5. 5
    Call the number and hear your agent answer.
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