Privacy Policy of Good 2 Go AI Support
At Good 2 Go AI Support, along with our affiliates (“Good 2 Go AI Support”, “we”, “us”), we prioritize your privacy and are dedicated to protecting the information you share with us. This document outlines how we handle the Personal Information collected through our website, applications, and services (referred to collectively as “Services”). It does not extend to the content processed on behalf of our API customers, which is covered by separate agreements.
1. Collection of Personal Information
We gather Personal Information about you in the following ways:
- Directly from You: When you create an account, use our Services, or communicate with us, we collect:
- Account Information: Your name, contact details, account credentials, payment information, and transaction history.
- Content: Personal Information in your inputs, uploads, or feedback to our Services.
- Communication Information: If you contact us, we collect your name, contact details, and message contents.
- Social Media Information: Interacting with our social media accounts may result in us collecting your contact details. The social media platforms may also provide us with aggregated user interaction data.
- Automatically Collected Information: As you navigate and interact with our Services, we collect:
- Technical Information: Browser/device data, IP addresses, usage patterns, and cookies to enhance your experience and improve our Services.
2. Use of Personal Information
We use your Personal Information to:
- Deliver and improve our Services.
- Communicate with you about updates and offerings.
- Conduct research and prevent fraud.
- Comply with legal obligations and protect our rights.
3. Disclosure of Personal Information
We may share your Personal Information with:
- Service Providers: To support our business operations and service delivery.
- During Business Transfers: As part of mergers, acquisitions, or other business transitions.
- For Legal Reasons: When necessary to comply with laws or protect our interests and safety.
4. Your Rights
Depending on your location, you may have statutory rights regarding your Personal Information, including:
- Accessing your Personal Information and understanding how it is processed.
- Requesting deletion or correction of your Personal Information.
- Transferring your Personal Information to a third party (right to data portability).
- Restricting or objecting to our processing of your data.
- Withdrawing your consent, if applicable.
You can exercise these rights by contacting us at support@good2goaisupport.com.
5. Children’s Privacy
Our Services do not target children under 13. We do not knowingly collect information from children under this age. If we learn that we have collected such data, we will delete it promptly. If you are between 13 and 18, you must have parental or guardian permission to use our Services.
6. Third-Party Websites
Our Services may contain links to third-party websites. These sites are not governed by this Privacy Policy, and we encourage you to review their privacy practices separately.
7. Security and Retention
We use commercially reasonable measures to protect your Personal Information. However, no method is 100% secure. We retain your data as long as necessary to fulfill the purposes outlined here or comply with legal obligations.
8. International Users
Your Personal Information may be processed and stored in the United States and other jurisdictions, subject to applicable data protection laws.
9. Policy Updates
We may periodically update this Privacy Policy. Any changes will be posted on our website with an updated effective date.
10. Contact Us
For any questions or concerns regarding this policy, please reach out to our support team at support@good2goaisupport.com.
Consent to Communication
Scope of Consent:
By submitting your personal information on our website, including your name, telephone number, and email address, you agree that Good 2 Go AI Support, its subsidiaries, affiliates, and our trusted third-party partners may contact you by various methods including email, phone calls, text messages, and postal mail. These communications may include information about products, services, promotions, and offers.
Automated Calls and Messages:
You acknowledge that consent includes receiving autodialed and prerecorded messages or calls delivered via automated technology to the phone number you provided. Separate, express consent will be obtained for telemarketing calls as required by law.
Third-Party Communication:
You agree that we may share your personal information with trusted third parties to contact you with relevant offers and services. Your data will be handled per our Privacy Policy and applicable laws.
Voluntary Nature of Consent:
Consent is voluntary, and you may withdraw it at any time by following opt-out instructions in our communications or by contacting customer service.
Data Protection and Privacy
Use of Information:
We use your information to personalize your experience, deliver services, conduct research, and comply with legal obligations.
Sharing and Disclosure:
We do not sell your personal data. We only share it with trusted partners under strict confidentiality or when required by law.
Data Security:
We implement appropriate technical and organizational safeguards to protect against unauthorized access, loss, misuse, or alteration.
Rights of Individuals:
You have the right to access, correct, delete, or restrict your data, object to its processing, and request data portability. Contact us to exercise these rights.
Effective Date: June 21, 2025